How PadSplit reduced fees and automated payments using Plane
Since switching to Plane, PadSplit has streamlined payments and significantly reduced fees for their contractors.
PadSplit 💜 Plane
Automated payments in 240+ countries
Transparent pricing and contractor-friendly exchange rates
Responsive, dedicated Plane support team
“Pilot decreased our costs, because we transferred from using three different systems that didn’t work. They were for different countries, and the fees were really, really high, so it was really beneficial to move to Pilot.”
Business Financial Strategist at PadSplit
PadSplit was founded in 2017 to help people find affordable housing in co-living spaces. Based in Atlanta, Georgia, PadSplit offers its members the ability to rent private, furnished rooms for a low weekly price, with utilities and wireless internet included, without having to sign long-term leases. The startup offers room rentals throughout Georgia and Texas and in Jacksonville, Florida.In early 2021, PadSplit began using Pilot to pay international contractors. Camille Price, Business Financial Strategist at PadSplit, was looking for an automated solution to speed up the payments process, and she liked that Pilot supports payments in over 240 countries. “Pilot was the best when it came to covering all of the countries we needed that some of the other platforms didn’t cover,” she says.
Before using Pilot, PadSplit’s payments process involved many manual steps, especially when it came to paying contractors in countries not supported by other payment platforms. In those cases, Camille says, they used a money transfer service: “It was tedious, because I had to go in and manually enter payment amounts every month.” Initially, she found the manual process to be “okay,” but as PadSplit hired more people, it became much more time-consuming. “It just grew to be unbearably tedious and unnecessary,” Camille says. “Pilot has simplified the process a lot. The automation was huge, to be able to have contracts saved in one place and payments automated. And even if I weren’t able to do payroll, it would still run.”Since using Pilot, Camille and her team have greatly appreciated working with a platform that doesn’t charge prohibitive exchange fees. Camille says, “Pilot decreased our costs, because we transferred from using three different systems that didn’t work. They were for different countries, and the fees were really, really high, so it was really beneficial to move to Pilot.” The transparent pricing system has also impressed Camille, who notes that, unlike other platforms, Pilot truly has no hidden fees. She says, “I’m grateful that Pilot really is transparent, and that we know what things are going to be charged.”Pilot's clear pricing and optimal exchange rates have made it easier for PadSplit to hire, because they make PadSplit an even more appealing place to work. During the pandemic, PadSplit moved to an entirely remote office, and it has grown to a global team of over 40 international contractors. Camille says, “It’s a lot easier for us to hire and to seek out international employees or contractors, because we know that high fees and payments are not going to be a hurdle for them to work for us. And so it’s definitely impacted who we can hire.”Whenever she has a question, Camille finds Pilot’s customer support team easy to work with. “The customer service is very, very quick to respond,” she says. “And I love that I can tell they will figure out the answer. Even if they don’t know the answer right away, they will get back to me. Every issue is taken very seriously.” As PadSplit continues to grow and Pilot’s platform continues evolving, Camille feels assured that she and her team will be supported. She says, “If there’s an issue, Pilot is quick to respond and to make it right.”