Each contractor’s currency determined which process to follow, which meant managing multiple workflows every month. “It wasn’t scalable,” says Jenny. “We were paying 40 contractors, all over the world, and each payment could require a different process.”

Plane streamlined everything into one workflow. “Now it’s easy. We just click, select who we want to pay, and process the payment,” Jenny explains. “It saves hours of time and gives us the confidence that we’re paying people correctly and on time.”

One of the biggest benefits has been self-service onboarding. Instead of sharing sensitive banking information over email, contractors create their own Plane account, upload invoices, and track payments themselves. “That was really important to us,” Jenny notes. “They can see their record of transactions, when payments are processed, and we don’t have to manage that data manually anymore.”

Plane also extends beyond contractor payments. Help Scout uses the platform for one-off payments, such as reimbursing board members for travel expenses or compensating candidates for project-based interview work. “Anytime we need to make a payment outside our regular accounts payable process, Plane makes it simple,” Jenny says.

Support has been another key differentiator. International payments can sometimes get delayed by intermediary banks, leaving contractors waiting and uncertain. “When that happens, Plane is who we go to,” Jenny explains. “They’re responsive and helpful, and they give us clear answers we can communicate back to our team members.”

Today, Help Scout continues to rely on Plane as a core part of its finance operations. “We’ve been using Plane for over five years now,” Jenny says. “It works, it’s reliable, and it saves us so much time. For us, it’s about efficiency, accuracy, and giving our contractors a professional, transparent experience.”